Information we collect

To provide you with simplido services, we may collect and process the following types of data:

Information you provide:

• Personal information: Your name, email address, account credentials, and preferences you explicitly set within simplido. We collect these to enable account registration, communication, customer support, and to personalize your user experience.

• Content you create: Actions, Projects, Goals, Areas of Focus, Notes, and other types of entries you create, organize, and manage within simplido.

We automatically collect the following information:

• Device information: Device type, operating system, and browser information to ensure compatibility, diagnose technical issues, and enhance performance.

• Usage information: Features accessed, frequency and duration of use, and interactions within simplido to understand user engagement, improve app functionality, and support product development.

How we use your information

We process the collected information to:

• Operate and provide simplido features and services.
• Address customer support requests and service or account communications.
• Send electronic communications under conditions explained in the Electronic Communications section.
• Improve performance, usability, and relevance of simplido features.
• Protect the security and integrity of our systems and your account.
• Comply with legal obligations and safeguard our interests.

Electronic communications

Upon registering your account, you will be automatically subscribed to receive email communications from simplido, which may happen in one of the following topics:

• Mandatory communication: Important updates of legal documents (like this Privacy Policy or Terms of Service), account suspension or deletion notices, incoming payment for your Subscription, security, and critical product updates.

• Product Updates: Major updates of simplido and announcements of new features, product improvements, service enhancements, and releases.

• Marketing: Information about special offers, events, or promotions that may be of interest to you.

You can manage your communication preferences anytime through the Account Management giving you full control over what type of communications you receive from us.

Alternatively, you can opt out of non-essential communications at any time by clicking the “unsubscribe” link within any communication email you receive from us.

In the future, we might open a new communication topic. In such a case you will be included in that new topic automatically, and if you wish to unsubscribe, you will be able to do it like in the case of any other optional topic.

How we protect your information

We implement industry-standard security measures designed to protect your data against unauthorized access, disclosure, or misuse. Additionally, we carefully select service providers and third-party infrastructure partners who commit to respecting user privacy and maintaining data protection standards aligned with our own.

Data encryption and access

The content you create and store in simplido is encrypted at rest with a managed encryption key which is generated and securely stored on simplido’s servers. This means that no other user can access your content. We can access your data only with your permission, for example, during support request handling.

Sharing your information

We respect your privacy and do not sell or rent your personal information to third parties. However, to deliver and optimize simplido services effectively, we may share your data with:

• Service Providers and Partners: Selected third parties responsible for hosting, analytics, infrastructure management, email communication services, customer support software, and other essential functionalities. These partners are bound by confidentiality and contractual data protection agreements.
• Compliance Requirements: If required by law or regulatory authorities, we may disclose information to comply with legal obligations.

Your data, your choices

You can manage your privacy settings using in Account Management under the Privacy section or even request deletion of your account.

Data retention and deletion

Your personal data will be stored securely as long as your account remains active. Upon your account deletion request, all your personal data, and related usage information will be permanently removed.

Please note: Regular system backups may retain copies of removed data temporarily. Should recovery from a backup become necessary, we maintain processes ensuring previously deleted data is identified and re-deleted promptly.

System Logs

Our app and related cloud services use system logging for monitoring, troubleshooting, and security purposes. These logs may contain limited elements of personal data entered in the system (such as user IDs). Logs are securely retained for a maximum of 30 days and are afterward deleted permanently.

Policy Updates

We periodically review and update this Privacy Policy to reflect new functionalities, regulatory requirements, or service adjustments. Whenever significant changes occur, we'll inform you via prominent announcements within simplido, email communications (to your registered email address), or through our official social media channels, giving you sufficient notice. Your continued use of simplido after policy changes means you accept the updated terms.

BY ACTIVELY REGISTERING AN ACCOUNT AND USING SIMPLIDO, YOU EXPLICITLY ACKNOWLEDGE AND AGREE TO THE TERMS OUTLINED IN THIS PRIVACY POLICY, INCLUDING THE COLLECTION, STORAGE, USE, AND SHARING OF PERSONAL INFORMATION AS DESCRIBED HEREIN.